Ratings & Reviews
Resident Reviews
|Recommended: NoNothing Gets Done — We have been in the apartment for over a month now. We moved into an apartment that was not ready. Carpets were filthy countertop not finished holes in the wall dirt in the bath tubs. I noted all things in my walkthrough and have yet to have anything fixed. Not to mention the ac sucks upstairs.
response from property -Cynthia, Thank you for taking the time to leave us this review. We are deeply saddened to hear that we didn't get you the 5-star experience we strive to give every resident. We want to make this right, please reach out to us so we may further discuss your review.
Warm Regards,
The Haven on the Lake
Management Team.
|Recommended: YesReview — I put in a work order almost two months ago still waiting.
Hello Kaitlyn,
Thank you for taking the time to leave us a review. We're deeply sorry to hear that you are still waiting on your work order to be completed. This is certainly not something we like hearing, and we'd like to look into this. Please reach out to us at [email protected] so we may personally address this.
Best,
Haven on the Lake Management Team
|Recommended: YesI Love It Here — you guys do i great job at everything only thing is i wish maintenance would be a little faster but i understand how big your apartments are it's hard
On behalf of our entire team, thank you. We love hearing about our awesome staff, they work extremely hard to provide a great experience for our current and future residents.
Warm Regards,
The Haven on the Lake
Management Team.
|Recommended: YesMail Box — I just need you to fix my mail that the key can't close
Thank you for taking time to rate our community, Duane. We care about our residents and invite you to call us to discuss this matter further. We value you as a part of our community and greatly appreciate your feedback.
Warmest Regards,
Haven on the Lake
|Recommended: YesMaintenance Is Unresponsive Office Never Answers Phones — I've had several maintenance requests that get closed out by team without fixing stuff, then when I go to reopen they get assigned out but never worked on. My light switch broke 3 weeks ago and I reported it and it still hasn't been fixed - and I know the property isn't going to pay my light bill that's going to be higher now cause the light has been on constantly for 3 weeks. Every time I call the office for an update, I get a call center and never get a call back from staff...
William,
Thank you for taking the time to leave a review of our community, your feedback is important to us. We are sorry to hear that our management team has not met your expectations. It is our goal to resolve our residents maintenance issues quickly and efficiently. Please contact us directly at [email protected] so that we can find a solution together.
Best Regards,
Haven on the Lake Management Team
|Recommended: YesGood To Leave — NICE PLACE TO LEAVE
Hello Deepak, thank you for your review. We are so glad to hear that you are enjoying your home. We do our best to provide our residents with the best living experience possible with us. We hope to continue providing five-star service to you! The Haven on the Lake Management Team.
|Recommended: NoIt's Okay — It's an okay property. Pretty good for the price considering the location, but the location is about all it has going for it. Being next to the park is amazing. Commute is good to a lot of businesses. Schools are great.
Most people here are nice and just keep to themselves. There are the regular issues of people playing music too loudly, but it's not terrible.
Every time I've worked with the office staff they don't seem to know what they're doing. Don't have a lot of maintenance issues, but what I have doesn't get fixed, it just gets sort of fixed and then breaks again.
Grounds are always dirty. The dumpsters aren't emptied enough and so there is trash everywhere. People don't clean up after their dogs, so it's hazardous to walk in any grassy areas. Lightbulbs don't get changed, so it's really dark. There are wasps everywhere in the summer.
Thank you for taking the time to leave us this review. We are deeply saddened to hear that we didn't get you the 5-star experience we strive to give every resident. We want to make this right, please reach out to us so we may further discuss your review.
Warm Regards,
The Haven on the Lake
Management Team.
|Recommended: YesGood But Slow — I moved in and there were many wrong things with my apartment I had a list for them I moved in December 2021 it's January 2022 almost February and i still can't use my tub
We are very sorry to hear about your experience here with us. We do care about our residents and aim to address all issues as they are brought to our attention. We invite you to call us to discuss your concerns further. We greatly appreciate your feedback, Malia. Thank you for taking time to post this review.
Sincerely,
Haven on the Lake
|Recommended: NoUnbearable Smell In The Apartment — It is impossible to be in our apartment, the neighbors smoke drugs day and night,
and this smell is so strong and corrosive that it makes me even wake up at night
because I have nothing to breathe, it gives me a headache and nausea
if I learned to deal with noise at night with earplugs, but I don’t know how to do it with smell,
and if you have any advice I would love to hear it on this.
We have repeatedly called and asked the Marylad Heights administration for help in this matter, but there is no help in our requests
Hello Liudnila,
Thank you for taking the time to leave us a review. We're deeply sorry to hear that you've had a negative experience with your neighbors. This is certainly something we don't like hearing, and we'd like to turn this around for you. Please contact us at [email protected] so we can personally address your concerns.
Best,
Haven on the Lake Management Team
|Recommended: No1 Star Review — Worst apt complex I’ve ver lived at
Thank you for your review. We're sorry to hear our community hasn't met your expectations. We work hard to provide a good community for our residents. We would like to discuss your review with you further to address your concerns. Please contact us at (314) 392-9926. - Haven on the Lake Management Team
|Recommended: NoMaintenance — I put in a request for my oven to be fixed and have not heard anything in almost a week. I’ve called a few times and nobody can give me a time or any information.
Thank you for making us aware of your concerns, Jacob. We are sorry to hear that you had a negative experience with our maintenance staff. It is our goal to respond to all maintenance requests professionally and promptly. If you have any other comments, please call us at 314-392-9926 or email us at [email protected].
With appreciation,
Haven on the Lake Management Team
|Recommended: YesResident — Luv the area nice and quiet friendly
We appreciate that you took the time to provide us with this feedback by posting a review. We are absolutely delighted to hear that you enjoy our community so much! We always strive to uphold a high level of customer satisfaction. Please let us know how we can continuously improve by contacting us at [email protected]. Thank you!
Kindly,
Haven on the Lake Management Team
|Recommended: YesLease Renewal Review — XXXXX
Thank you so much for rating our community! We would be delighted to hear more comments about your experience here. You can call us at (314) 392-9926 or send us an email at [email protected]. Thank you again for the 5-stars!
Kind Regards,
Haven on the Lake Management Team
|Recommended: YesReview — review
Thank you for your review, Vijaya! We would love to hear more what your favorite things are about calling us home. You can reach us at (314) 392-9926 and [email protected].
All the best,
The Haven on the Lake Management Team
|Recommended: NoMaintenance Issues — Have had floor damage that has debris tracking everywhere in the apartment that is also dangerous as it is cutting into my feet so I need to use shoes inside the apartment. Been over 2 weeks since a maintenance request was put in and no fix or timeframe has yet to be given.
Thank you for this feedback. We're sorry to hear that maintenance has not fulfilled your request yet. We encourage you to stop by the office or give us a call so that we may discuss any unresolved concerns you may have.
Thank you,
Haven on the Lake Management Team
