Ratings & Reviews
Resident Reviews
|Recommended: NoReserved Parking — People park in my reserved spot. Also the pet waste bins haven't been emptied at all since I moved in.
response from property -Thank you William, for sharing your feedback. We sincerely apologize for not meeting your expectations. At Haven on the Lake, our goal is to consistently deliver exceptional service. We would like the opportunity to address your concerns directly. Please feel free to contact us.
Best regards
Haven on the Lake
|Recommended: NoIt’s Only Been 2 Months — I enjoy my living space but I am absolutely livid every time I step outside. People constantly leave their dog poop on the walkways in the grass never cleaning it up. When people are moving out they crowd their trash in all the bins and even in front of the bins which is very distasteful and adds extra work for the maintenance staff it also keeps me from being able to properly dispose of trash. I was told the painters were coming to fix my bathroom they never showed back up. There also needs to be some additional signage for the apartments that sit on Dorsett people have a hard time finding my building and
Hi Kiara:
Thank you for taking the time to share your feedback and for letting us know that you’re enjoying your apartment home. We’re truly sorry to hear about the issues you’ve experienced within the community, as this is not the standard we strive to maintain.
Cleanliness and proper pet etiquette are very important to us, and we understand how frustrating it can be to see trash or pet waste left behind. We are actively reinforcing our community standards and increasing monitoring to help keep shared areas clean and enjoyable for everyone.
We’re also concerned to hear that your maintenance request was not addressed as expected. This is something we take seriously, and we would appreciate the opportunity to look into what happened and make it right. Please reach out to our office directly or submit a new request so we can ensure your concern is promptly resolved.
Your feedback helps us improve, and we appreciate you bringing these matters to our attention. We’re committed to creating a clean, responsive, and comfortable living environment, and we hope to demonstrate that commitment to you moving forward.
Sincerely, Haven on the Lake Management
|Recommended: NoAbsolutely unacceptable experience. After waiting over more than 20 days for a refrigerator replacement, living with spoiled food, fungus, and unbearable odor, management finally replaced my fridge—only to give me a used, filthy fridge full of dead flies and insects. After nearly a month without a working fridge, this is what they think is acceptable for residents
The lack of hygiene, responsibility, and basic standards is shocking. I restocked my groceries after waiting weeks, only to discover dead bugs inside the “replacement” fridge. This is not just poor service it’s a complete health hazard and shows zero care for residents’ well-being.
The management and maintenance team repeatedly delayed, ignored timelines, and provided no real updates. After everything, replacing my broken fridge with a dirty, insect-filled one is the final proof of how poorly this property is run. I would strongly advise future residents to think twice.
We’re very sorry to hear about your experience, and this is not the level of service we aim to provide. Your feedback is important, and we take these concerns seriously. Please contact the office directly so we can address this immediately and ensure your home is safe, clean, and comfortable. Thank you for bringing this to our attention. ~Sincerely, Haven on the Lake Management Team
|Recommended: NoIf I could give this place zero stars, I would.
I have been dealing with one of the most outrageous and irresponsible management situations I’ve ever experienced. My refrigerator stopped working 15 days ago, and despite submitting an emergency maintenance request, NO ONE showed up for two days. When someone finally came, they said they needed to “order a part” and then simply disappeared. Since then, it has been nothing but excuses, empty promises, and complete negligence. Management promised—multiple times, including in person—that the fridge would be fixed by December 5th “without fail.” Today, it’s well past that date, and guess what Still no repair. Still no replacement. Still no follow-up. This is not just bad service—this is health-hazard level negligence. The management here does not take responsibility, does not communicate, and clearly does not care about the well-being of their residents. Even after meeting the manager directly, NOTHING was done.
We’re truly sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand how upsetting this delay has been. Please reach out to the office directly so we can address this immediately and make sure your refrigerator issue is resolved and your home is comfortable again. Thank you for bringing this to our attention. ~ Sincerely, Haven on the Lake Management Team
|Recommended: NoIf I could give this place zero stars, I would. I have been dealing with one of the most outrageous and irresponsible management situations I’ve ever experienced. My refrigerator stopped working 15 days ago, and despite submitting an emergency maintenance request, all they had to say was “they have to order a part” and then simply disappeared. Since then, it has been nothing but excuses, empty promises, and complete negligence. Management promised—multiple times, including in person—that the fridge would be fixed by December 5th “without fail.” Today, it’s well past that date, and guess what Still no repair. Still no replacement. Still no follow-up. This is not just bad service—this is health-hazard level negligence. The management here does not take responsibility, does not communicate, and clearly does not care about the well-being of their residents. Even after meeting the manager directly, NOTHING was done.
We’re very sorry to hear about your experience, and we understand how frustrating this delay has been. This is not the level of service we strive to provide. Please contact the office so we can address this immediately and ensure your refrigerator issue is resolved and your home is comfortable. Thank you for bringing this to our attention. ~ Sincerely, Haven on the Lake Management Team
|Recommended: YesResident — The stairs need to be replaced because they’re old and uneven.
Thank you for sharing your concerns about the stairs, Ben. We understand the importance of maintaining a safe and comfortable environment for our residents. We will promptly assess the condition of the stairs and take necessary action to ensure they meet our community standards. Your feedback is invaluable in helping us improve. Haven on the Lake Management Team
|Recommended: YesI've been here for 25 years , the management and maintenance has been the best by far Thank you
Thank you, Joe, for sharing your experience and for being a valued resident for 25 years. We genuinely appreciate the kind words and are extremely thankful to have you here as part of our community! Please don't hesitate to reach out with any questions or feedback, we're always happy to help.
- The Haven on the Lake Management Team
|Recommended: NoDO NOT RENT HERE
This has to be the worst place I have rented in my entire life. First off lets talk about maintenance - or lack there of. When I first moved into the complex in my newly renovated unit that I paid extra for, the dishwasher didn't work. It took them 4 months to replace it with a working one. Then the ceiling started to leak. not a small leak but running water down my walls and having to leave a bucket on the floor bad. I submitted 6 work request tickets for the roof and it still took them months to do anything. Finally, the ceiling above my fireplace collapsed exposing rotting support beams and mold. What was their solution Have a contractor put a very sloppy patch on the ceiling and wrap the chimney in a tarp. The tarp lived on that chimney all the way till I moved out 8 months later. Mold remediation None. Fixing the weak supports Nope. Just slap some paint over the water spots and mold. Both my showers also had holes in the shower liners which would lead to wat
Hello Ryan,
We thank you for taking the time of expressing your concerns. Please reach out to us directly so we can discuss any other issues you may have. We are here for our residents. Have a great day!
Best wishes,
The Haven on the Lake Management Team
|Recommended: YesVolunteering for events with Shaina and Felicia at Haven on the Lake has been such a wonderful experience The community here is warm, welcoming, and truly feels like home. One of the things I love most is how close-knit everyone is—you really get the sense that you’re part of a family, not just an apartment complex.
The coordinators do an amazing job keeping us connected and engaged. They go above and beyond to make sure residents feel valued and included, and they always plan thoughtful, fun activities for all ages. From community events to seasonal gatherings, there’s always something happening.
Thank you, Lady K, for sharing your uplifting experience at Haven on the Lake. We're delighted to hear that volunteering with Shaina and Felicia has been so rewarding, and that our community feels like a true family to you. Our team is dedicated to ensuring residents feel valued and included, and we're thrilled to know you appreciate the thoughtful and fun activities we organize. It's wonderful residents like you who contribute to the warm and welcoming atmosphere we strive to maintain. We look forward to continuing to provide engaging experiences and fostering a close-knit community. -The Haven on the Lake Management Team.
|Recommended: YesHaven on the Lake is a beautiful place to live. I especially appreciate the Apartment Life ladies Shania and Felicia. I appreciate how they create an environment for tenants to come and interact. It’s good to see some of the people live around while having a good time.
Thank you, Rory, for sharing your delightful experience at Haven on the Lake. We're thrilled to hear that you find our community beautiful and that Shania and Felicia have made a positive impact. Their efforts in fostering a welcoming environment for residents to connect are truly invaluable. We’re committed to maintaining a vibrant and engaging community for everyone. Your feedback is greatly appreciated, and we look forward to continuing to provide a wonderful living experience. -Haven on the Lake Management Team.
|Recommended: NoDon't move here Our ceiling in our living room leaked starting in October.
A week before Christmas I had to go to the city of Maryland Heights because of a gaping hole in the ceiling. Someone showed up the day after Christmas to patch it only for it to start leaking again. They did not replace dry wall just a patch. The vertical blinds are so cheap the panels keep falling of. My bedroom ceiling has issues and the hall. never been fixed. Missing gutters and when it rains, we have a waterfall outside our front door. My shower surround is cheap crap and I had to caulk my self as well as around the toilet. The lake is not maintained. When it rains hard it overflows over the walking path. There is a 10 foot gaping hole right next to the walking path for any animal or person could fall in. The laundry room smells like mold and half of the washers are broken. So maybe 5 or 6 washers for the whole community. They don't keep the walking area or parking lot clean of snow and ice. BEWARE
Thank you Resident, for sharing your feedback. We sincerely apologize for not meeting your expectations. At Haven on the Lake, our goal is to consistently deliver exceptional service. We would like the opportunity to address your concerns directly. Please feel free to contact us.
Best regards
Haven on the Lake
|Recommended: YesReview — Overall a great experience nice neighborhood and close to the park
Thank you, Christyna, for sharing your positive experience with us. We're delighted to hear that you appreciate the neighborhood and its proximity to the park. We strive to create a community that residents love being a part of. Your feedback is valuable, and we look forward to continuing to meet your expectations.
- The Haven on the Lake Management Team
|Recommended: YesWe've lived here almost a year now, I have to say we all love it here even our 4 legged babies. They have almost everything here right on the complex grounds for the family to enjoy. Every member of the office and maintenance is so nice and they want the residents to enjoy their apartment or townhomes. We highly recommend Haven On The Lake this is such a beautiful place to raise a family or just to live life. it's very peaceful here
Thank you so much for sharing your wonderful experience at Haven On The Lake, Regina! We're thrilled to hear that you and your four-legged family members are enjoying everything our community has to offer. Our team is dedicated to ensuring that residents have a pleasant living environment, and it's rewarding to know that our efforts are appreciated. Your recommendation means a lot to us, and we're delighted that you find our community a beautiful and peaceful place to call home. We're committed to maintaining this environment for you and all our residents. Haven on the Lake Management Team
|Recommended: NoRUN Don’t come here, don’t consider it. Just leave. The entire office staff and maintenance team suck. They will leave you high and dry. Maintenance will drive around in their own personal cars or golf carts gossiping and doing anything BUT their jobs. Office staff will sit in front of the computer but not answer the phones even though they always direct people to call them If they’re not in the office then they’re gossiping about something around the property. Cops and ambulances come through the property ALOT Expect water damage, bugs, and black mold in inconspicuous places. Expect the property grounds to be riddled with dog poop, raccoons, broken sidewalk lights, and a broken pool
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and take your concerns seriously. Our team is committed to enhancing resident satisfaction and addressing issues promptly. We'll investigate the maintenance and office staff concerns and ensure that the property conditions, including cleanliness and safety, are improved. We appreciate your input and are dedicated to making necessary changes. If you have further details or require immediate assistance, please contact us directly. Your satisfaction is important to us, and we're committed to making the community a better place for everyone. Please give us a call at (314) 392-9926 or send us an email to [email protected] to further discuss your issues and concerns about our community.
Sincerely,
The Haven on the Lake Management Team
|Recommended: YesNew Resident — Moved in and had a few repairs that needed done and they were fixed immediately Great place to live
Thank you, Natalie, for sharing your experience with us! We're thrilled to hear that our team promptly addressed the repairs you needed upon moving in. It's wonderful to know you're enjoying your time here. We strive to provide a great living environment for all our residents. Your positive feedback is greatly appreciated! Haven on the Lake Management Team
